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The Principal Protocol

The Ops Con

Hospitality
Service
Accredited

Learn practical skills in conduct, etiquette, and integration within households, executive teams, and venues, building a strong reputation for a career in private security, executive support, or hospitality. No prior experience required.

About This Course

The Principal Protocol is a focused professional course designed to prepare individuals to operate confidently, professionally, and correctly around high-profile principals within five-star and high-value environments. Success in private security and executive support is not defined by technical ability alone. It is defined by conduct, awareness, and the ability to integrate seamlessly into environments where discretion, hierarchy, and reputation are critical. This programme provides practical insight into how principal environments function, how authority operates within them, and how professionals are expected to present themselves when working in close proximity to clients, their families, and their inner circles. Delegates will develop a clear understanding of how to move within these environments without friction, how to avoid common early-career mistakes, and how to build a reputation that leads to continued opportunity. Delivered as a live hybrid session, delegates may attend either in person or online. Both formats follow the same structure, content, and professional expectations.

What You'll Learn

How principal households, family offices, and executive teams operate
How five-star hotels, private terminals, and high-value venues function
Expected standards of dress, conduct, and communication
How to manage proximity to principals and their families appropriately
How to integrate with drivers, concierge teams, and venue staff
How reputation is formed, maintained, and lost within professional networks
How to operate as part of a system rather than outside it

Course Features

6 in-person seats available per session
Live online attendance available
Identical content and learning outcomes for both formats

Certification

Ops Con and CPD Certification

The Principal Protocol
£65
Members: £50

Prices may vary on specific course dates

Duration
4 Hours
Location
London / Online
Available Dates
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Provided By
The Ops Con
Pay later with Klarna

Member Benefits

Ops Con members receive exclusive discounts on this course.

SFJ Awards Approved Centre
Armed Forces Covenant
CPD Member #22285