The Principal Protocol
The Ops Con Academy
Learn practical skills in conduct, etiquette, and integration within households, executive teams, and venues, building a strong reputation for a career in private security, executive support, or hospitality. No prior experience required.
About This Course
The Principal Protocol is a focused professional course designed to prepare individuals to operate confidently, professionally, and correctly around high-profile principals within five-star and high-value environments. Success in private security and executive support is not defined by technical ability alone. It is defined by conduct, awareness, and the ability to integrate seamlessly into environments where discretion, hierarchy, and reputation are critical. This programme provides practical insight into how principal environments function, how authority operates within them, and how professionals are expected to present themselves when working in close proximity to clients, their families, and their inner circles. Delegates will develop a clear understanding of how to move within these environments without friction, how to avoid common early-career mistakes, and how to build a reputation that leads to continued opportunity. Delivered as a live hybrid session, delegates may attend either in person or online. Both formats follow the same structure, content, and professional expectations.
What You'll Learn
Course Features
Prerequisites
- •Tuesday session MUST be completed first
- •Must complete both 2 hour sessions Tuesdays and Thursdays
Certification
Ops Con and CPD Certification
What Our Students Say
Hear from those who have completed this course
"As someone who does not currently work within the close protection industry and has only recently begun exploring this line of work, I found the course extremely interesting and informative. It has given me a much better understanding of the different types of clientele, their varying statuses, and the specific needs associated with each. I have also gained a greater appreciation for the importance of discretion, privacy, and professionalism, as well as the value of building strong working relationships with the principal’s wider support team, such as personal assistants, house managers, hotel concierges, and doormen. Establishing positive relationships with these individuals can greatly assist in delivering services effectively across a range of environments while ensuring all taskings are carried out smoothly and professionally. Paying attention to the smaller details and developing strong professional rapport can also foster mutual respect and contribute to long term working relationships and potential longevity in future deployments."
