The Ops Con Micro-Guide Edition 8: Understanding Your Client — The Principal and Their World

The principal is rarely the only person you need to get right.

Around them sits a network of people who control access, shape the daily rhythm of the household and have usually been there a lot longer than you. The PA who runs the diary. The Chief of Staff who protects the principal's time. The household staff who know exactly how things work and will notice immediately if you do not.

This short, quick-read guide introduces that world. Who the key people are, what they do, how the family dynamic affects the task, and the unwritten rules that apply across almost every principal environment — regardless of who the client is.

Including the most common mistakes new operators make. Most of them have nothing to do with security.